Frequently Asked Questions

I signed up for a monthly subscription. What items will I receive?

Our subscription service delivers superior quality, apothecary products to your door. Every month, those who subscribe will receive an eco-friendly box that includes a standard bamboo tea, in addition to your personalized choice of two Dr. Nettles products and a free sample sized gift. Once you’ve received your box, visit www.drnettlesbeauty.com to learn tips and tricks to make the best use of your products.

Are your products available for shipping outside the United States?

Yes! Dr. Nettles Natural Beauty ships individual products for order throughout North America and Europe. However, our monthly subscriptions are only available in the United States and Canada.

Are there any hidden fees?

No hidden fees. Your Dr. Nettles Natural Beauty box is free of any shipping or handling fees.

What are the dimensions of the Dr. Nettles Beauty Box?

The box measures 7.5 inches wide by 4 inches tall by 5.25 inches back to front.

What is your shipping policy? Do you offer free shipping?

Our Dr. Nettles Natural Beauty Box with a standard shipping cost. Items ordered individually will have shipping cost calculated and added upon checkout.

What is your return policy?

If you are not 100% satisfied with your purchase, please send us a message. Upon discussion, refunds can be issued within 90 days of the original purchase date. Return shipping is free of charge. Please allow 10 business days for the return order to be processed once we receive the items. After the items are inspected, your refund will be issued and a credit will be applied to your original method of payment.

Please note, Dr. Nettles Beauty Boxes and sample sized items are non-refundable and ineligible for returns.

How do I write a review?

To write a product review, visit the “Write a Review” section on our website. You will be asked to provide your name and review summary. Approved reviews are published along with profile information, such as hair color and skin type, if you have chosen to share your profile. Content will be rejected if it appears irrelevant, offensive, promotional in nature, inclusive of links or otherwise inappropriate for publication.

Are you a family-owned company?

Yes! We are currently based in Alabama and have generations of family members living locally on the Gulf Coast and all across the United States.